Legal

Privacy Policy

Effective May 16, 2026  ·  Last updated May 16, 2026

We collect only what we need, don't sell your data, and use AI tools transparently. This document explains exactly what we do and why.

What We Collect

We collect information in two ways: what you give us directly, and what our analytics tools collect automatically when you visit the site.

  • Contact form submissions — name, email, business name, and any details you share when you reach out. We use this to respond to your inquiry and follow up.
  • Consulting engagement data — documents, workflows, and operational details you share during a project. This stays between us and is used only to deliver the work.
  • Website analytics — page views, session duration, and traffic sources via Google Analytics (GA4). No personally identifiable information is tied to this data. You can opt out via Google's opt-out tools.

We don't collect payment information directly — that's handled by Stripe or the invoicing tool in use at the time, each with their own privacy practices.

How We Use It

  • To respond to inquiries and deliver consulting services
  • To follow up after calls or proposals
  • To understand how the website is being used so we can improve it

We don't sell your data. We don't share it with third parties for advertising. The only parties who may process your data are the subprocessors we use to run our business — listed below.

AI & Data Processing

NRS uses AI tools as part of our consulting work. Because this is less common than standard web analytics, we want to be explicit about how it works.

AI & Data Processing Disclosures

1. Anthropic as a Named Subprocessor

NRS uses Claude, an AI model built by Anthropic, to assist with analysis, drafting, and workflow design during consulting engagements. When we use Claude to process client-related inputs, Anthropic acts as a data subprocessor. Anthropic's privacy practices are governed by their own policy: anthropic.com/privacy.

2. Data Retention & No Training Use

Data you share with NRS — including documents, workflow descriptions, and business details — is not used to train AI models. It is retained only as long as needed to complete your engagement, plus up to one year for record-keeping purposes. You may request deletion of your data at any time by emailing cam@neonridgesystems.com.

3. Human-in-the-Loop Review

AI outputs generated during NRS engagements are reviewed by a human before delivery. We do not send fully automated AI-generated work directly to clients without review. Every proposal, brief, analysis, or recommendation that leaves NRS has been looked at and approved by Cam Jensen before you see it.

Data Retention

  • Contact inquiries — retained for 2 years, then deleted unless an active client relationship exists
  • Engagement data — retained for the duration of the project plus 1 year, then deleted or anonymized
  • Analytics data — governed by Google Analytics retention settings (default 14 months)

You can request earlier deletion at any time. We'll confirm and act within 30 days.

Your Rights

You have the right to:

  • Know what data we hold about you
  • Request a copy of that data
  • Ask us to correct inaccurate information
  • Request deletion of your data

To exercise any of these rights, email cam@neonridgesystems.com. We don't charge for these requests and will respond within 30 days.

Cookies

We use Google Analytics (GA4), which sets cookies to track sessions and page views. These are analytics-only cookies — no ad targeting, no cross-site tracking, no third-party ad networks.

You can opt out of Google Analytics tracking using Google's browser opt-out tool. We don't use any other cookies.

Third-Party Services

We use the following services, each with their own privacy practices:

  • Google Analytics — website analytics
  • Anthropic (Claude) — AI processing during consulting work
  • Cloudflare Pages — website hosting
  • Google Calendar — booking and scheduling

We don't use Facebook Pixel, advertising networks, or any retargeting services.

Contact

Questions about this policy or your data:

Cam Jensen
Neon Ridge Systems
cam@neonridgesystems.com
neonridgesystems.com